Challenge: A leading Mobile Network Operator (MNO) in its country faced the dual challenge of significant revenue leakage due to bypass attempts and the need for robust protection against spam and Application-to-Person (A2P) traffic fraud. Existing security measures, including traditional firewall solutions reliant on continuous human intervention and supervised machine learning models, proved inadequate in effectively detecting and preventing these sophisticated threats.

Solution: The MNO partnered with VOX Solutions to implement the VOX-360 platform, an autonomous system designed for accurate bypass detection and comprehensive A2P traffic management. This strategic collaboration established a direct and secure channel for the delivery of all international A2P messages to the MNO’s subscribers and enterprise clients. By leveraging VOX’s expertise and the advanced A2P Voice & SMS traffic monetization capabilities of the VOX-360 platform, the MNO aimed to achieve superior protection against fraudulent activities.

Impact: The implementation of the VOX-360 solution yielded remarkable results, including:

• Significant Revenue Growth: The MNO experienced a 199.87% monetized A2P traffic growth within the first year of partnership, directly contributing to substantial revenue uplift.
• Elimination of Flash Call Leakage via Gray Routes: By effectively blocking flash calls delivered through voice P2P links, the solution closed off a major gray routing loophole. This ensured end-to-end monetization of voice traffic and reinforced network integrity.
• Enhanced Security and Fraud Prevention: The proactive management facilitated by the VOX-360 platform successfully detected and blocked over 400,000 potential bypasses, preventing 2 million potential threads and significant financial losses, and safeguarding the network from fraudulent activities.
• Improved Monitoring and Detection Capabilities: The comprehensive monitoring and advanced analytics provided by the A2P analytical solution significantly enhanced the MNO’s ability to identify and respond to potential threats in real-time.

About the Client:

The client is a pioneering mobile network operator and the first local mobile provider in its country. With a network covering over 88% of the nation, the MNO operates advanced 4G and 5G networks in key urban centers. In addition to providing 2G and 3G services, the client offers a comprehensive suite of high-speed internet access services, including voice, video, and music streaming.

Key Takeaways:

This case study demonstrates the transformative impact of implementing an advanced, autonomous solution like the VOX-360 platform in addressing critical challenges faced by mobile network operators. The partnership enabled the MNO to not only achieve substantial revenue growth but also significantly enhance its security posture, improve fraud prevention capabilities, and ultimately optimize network monetization efforts. The success highlights the limitations of traditional security approaches and the value of specialized expertise in tackling sophisticated bypass and A2P fraud threats.